PLATFORMS AND GAME PROVIDERS SUPPORT
We provide comprehensive casino and sport betting platform management services to help our clients provide a supportive experience to their customers. Our teams of experts takes care of everything, from direct contact with each of our clients’ operators, game selection, to odds management, to reporting cases in a timely manner, either to our clients or directly to game providers. This ensures that our clients’ gaming offerings are competitive and profitable.
“BY USING TOP OF THE LINE HARDWARE AND SOFTWARE, WE EXCEED THE LIMITS OF WHAT IS AVAILABLE ON THE MARKET”
The infraestructure department provides support to an organization 24 hours a day, 7 days a week. We maintain data centers dispersed around the world, a multi-tiered support structure, and we pride ourselves on providing excellent customer service. Our department is divided into focused teams, each running independently with their own unique challenges and opportunities.
IT SUPPORT TEAM
The support unit is 24/7/365 available, divided into day and night shifts, to rotate our support both local and international, according to the needs. This team has the responsability to monitor all apps deployed at BetWorkers, receiving alerts via email or visually in our control center. Alerts are analysed and escalated according to escalation procedures.
NETWORK SERVICE TEAM
Our on-site network services team manages the implementation of all new network infrastructures.
They manage and develop wired and wireless network installation and distribution projects.
